Delivery & Return

At Cavion, we are committed to providing a smooth and reliable delivery experience for all our customers. Please read our Delivery & Returns Policy carefully before placing an order.

Delivery Policy

Order Processing

  • Orders are processed after payment confirmation and verification.
  • Processing time may vary depending on product availability and order volume.

Shipping & Delivery

  • Delivery timelines may vary based on location, product availability, and courier services.
  • Estimated delivery dates are provided for reference only and are not guaranteed.
  • Customers are responsible for providing accurate shipping details to avoid delays or failed deliveries.

Delivery Charges

  • Shipping charges, if applicable, will be communicated during the order process.
  • Additional delivery charges may apply for remote or special delivery locations.

Inspection on Delivery

Customers are advised to inspect products at the time of delivery. If any product appears damaged or incorrect, please notify us immediately.

Returns Policy

Eligibility for Returns

Returns may be accepted only under the following conditions:

  • Product received is damaged or defective
  • Incorrect product delivered
  • Product has manufacturing defects

The return request must be raised within a reasonable time after delivery along with proof such as images or videos.

Non-Returnable Items

Products may not be eligible for return if:

  • The product has been used, installed, or damaged after delivery
  • The item is customized or specially ordered
  • Original packaging is missing or damaged

Return Process

To request a return, please contact our support team with your order details and issue description. Our team will review the request and provide further assistance.

Refund Policy

  • Approved refunds will be processed after product inspection and verification.
  • Refund timelines may vary depending on the payment method and banking process.
  • Shipping or handling charges may not be refundable unless the issue is caused by us.

Contact Information

For delivery, return, or refund-related queries, contact us:

Email: customercare@cavion.in
Phone: +91 89307 17511